Find: Bank of America Customer Service Representative (Phone)

Yes, yes, I know--I'm bucking Occupy Wall Street with this one, but follow me here for just a moment.

I hate the automated phone message that comes up when you call a big conglomerate.  Some of them will let you bypass all of the "Press this" garbage with tapping "0," and others won't.  (NetZero, I should say, does not.  So they don't get paid, and...the reason for my call to Bank of America.)  Bank of America asks for account information, which I had available anyway, but I still didn't enjoy it.

But...

Kim, the person who answered my call after the account prompting, was wonderful.  Here's why:

• She personalized the call--we both had October birthdays;
• She was sympathetic to why I was putting a stop payment on a vendor;
• She was confident in her execution of what was needed to make the action happen (you won't believe how often someone sounds like they are lost in this department);
• She gave me information that assisted me in next steps.

Thanks, Kim, for being agile in your conversation and treating me with sympathy and respect.