Finds: Senor Grubby’s and Shakespeare’s Pub & Grill, San Diego County, CA

Yelp hasn’t actually found all of San Diego County yet, not like it’s found it’s parent city of San Francisco.  Still, folks still utilize it, even if they are utilizing it in smaller numbers.

You would think that the smaller numbers would make business owners less likely to address their customers’ concerns, but that hasn’t been my experience here.  In the short nine weeks that I’ve been in San Diego County, two proprietors have sent me a personalized message for my feedback on Yelp, and both businesses don’t have a tremendous reporting volume on Yelp.  When I lived in San Francisco, only one manager reached out to me for my review, as though everyone else is too busy to listen to the voice of their customer.  Maybe customers were getting read in San Francisco, but they weren’t being acknowledged for their efforts.